INFLUENCE OF THE INSET PROGRAM’S INSTRUCTIONAL RESOURCES ON JOB PERFORMANCE IN THE NATIONAL POLICE SERVICE IN KENYA

Abstract

This study examined the influence of in-service training (INSET) programs on the job performance of police officers in Nairobi City County, Kenya. Specifically, it investigated the types of INSET programs offered, the effect of course content, the availability of instructional resources, and the evaluation mechanisms on police officers’ job performance. The study was guided by the Context Input Process Product (CIPP) Evaluation Model. A mixed-methods approach employing a convergent parallel design was adopted. The target population consisted of 3,556 respondents, including campus commandants, chief instructors, training officers, instructors, and police officers from Embakasi “A” and “B” Campuses. Using purposive sampling, a sample of 329 respondents was selected for the survey, while 20 key informants were engaged through interviews. Data were collected using semi-structured questionnaires and interview schedules, and validity and reliability tests were conducted to ensure instrument accuracy. Quantitative data were analyzed using descriptive statistics and inferential tests, including one-way ANOVA, while qualitative data were analyzed thematically. The findings revealed that the INSET programs at the National Police Service (NPS) training colleges are diverse, including refresher courses and specialized programs in leadership, tactical skills, counterterrorism, and cybercrime. The course content was found to be relevant and effective, focusing on procedural justice, investigative skills, community policing, and emerging security threats while integrating technology and practical training. Results further indicated that instructional resources and evaluation mechanisms significantly enhance the effectiveness of INSET programs. The study established a positive and statistically significant relationship between INSET programs and police officers’ job performance. The study recommends that the NPS regularly review and update INSET programs to address evolving policing challenges, strengthen investment in instructional resources and skilled trainers, integrate technological innovations, and implement robust evaluation systems to improve training outcomes and officers’ job performance.